Delivery Policy
We pride ourselves on excellent customer service.
We know that you don’t want to wait a long time for your order to arrive. That’s why we send every order within the UK Mainland by DHL and First-Class Royal Mail Post for rural Scotland deliveries. Which means that you should receive your parcel within 1-3 working days.
Any orders that we receive before 3pm on a working day will be despatched on the same day!
Although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man and certain parts of Scotland will usually take a little longer to arrive.
We currently offer UK shipping only.
You will receive your items within 1 – 3 working days.
If you require your parcel within 24-48 hours or have a specific postage request, please do not hesitate to contact us – via phone or email – we will always do everything we can to accommodate a personalised order.
UK Mainland Standard shipping costs £5.95
UK Mainland orders over £30 qualify for free postage.
How will my parcel be sent?
Dependent on location your order will be sent via tracked DHL (UK mainland) or First-Class Royal Mail (rural Scotland). Expected delivery should take between 1 – 3 working days.
Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.
Standard Postage for multiple orders or large items will be sent using a courier and should take 1 – 3 days for delivery.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising you of this.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help.
If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
If your order has been dispatched with DHL then we can track and trace it using their online system. Please contact us directly for all enquiries.
