FREQUENTLY ASKED QUESTIONS
We know that you don’t want to wait a long time for your order to arrive. That’s why we send every order within the UK Mainland by DHL, FedEx or Royal Mail Post. Which means that, all being well, you should receive your parcel within 2-5 working days.
Any orders that we receive before 3pm on a working day will be despatched on the same day!
Although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man and certain parts of Scotland will usually take a little longer to arrive.
We currently offer UK shipping only.
You will receive your items within 2 – 5 working days.
If you require your parcel within 24-48 hours or have a specific postage request please do not hesitate contact us – via phone or email – we will always do everything we can to accommodate a personalised order.
Standard shipping costs £4.95
Orders over £40 qualify for free postage.
Orders can be tracked through your account. Log into your account by clicking the ‘My account’ link at the top of the page and entering your email & password. Click ‘Your Orders’ to see a list of open orders and their current status
Your order will appear on the top of your order confirmation or update email
Our returns process is free and easy. You can return your items into our store for a refund or exchange all you need is a copy of your order dispatch email. Alternatively, you can use the contact form on this page.
We take great care to ensure your items reach you in good condition. However, if you are unfortunate enough to receive a damaged item, just return it to us and we will happily refund or replace it.